Integrated Management System

The Integrated Management System is a governance tool adopted by Fastweb based on the principle of continuous improvement for the control and optimisation of business processes.

Over time, Fastweb has developed an Integrated Management System designed to control and improve its processes following the best practices set by the relevant ISO international standards.
The model adopted allows the progressive management improvement of aspects such as quality of business processes, data and information protection, service provisioning, business continuity, protection of the environment and health and safety in the workplace.

In order to guarantee that the policies and processes are implemented fully and effectively, Fastweb maintains the ISO Certifications obtained, through annual audits performed by an independent certification body internationally accredited.

The fundamental principles of the Integrated Management System are contained in the Integrated Policy that provides the basis for the definition of the company objectives with an approach based on continuous improvement of the processes.

Download the integrated policy

ISO 9001 - Quality management system

  1. Certification first obtained in 2003
  2. Last audit by the Certification Body 12 October 2021

The Management System defined according to standard ISO 9001 certifies Fastweb's optimisation of the business processes by improving the effectiveness and efficiency of the provision of services for Enterprise customers.

Download the certificate

ISO 14001 - Environmental management system

  1. Certification first obtained in 2007
  2. Last audit by the Certification Body 28 July 2022

Thanks to the environmental management system adopted, Fastweb guarantees control of the environmental aspects related to its activities, defines objectives and develops projects to contribute to combating climate change and to the development for a sustainable future.

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ISO 27001 - Information security management system

  1. Certification first obtained in 2007
  2. Last audit by the Certification Body 23 October 2021 (for all ISO 27000 certificates)

The purpose of the information security management system is to improve the protection of confidentiality, availability and integrity of information and data managed by Fastweb, first and foremost for that of Enterprise customers. Aware of the importance of the protection of privacy and data security for Cloud Computing and Managed Security services, Fastweb has adopted advanced information security, privacy protection and incident management controls, extending the ISO 27001 certification to the ISO 27017, ISO 27018 and ISO 27035 guidelines.

Download the certificate ISO 27001

Download the certificate ISO 27017

Download the certificate ISO 27018

Download the certificate ISO 27035

Download the certificate ISO 27701

CSA STAR (Security, Trust, Assurance, and Risk) Level 2

  1. Anno di primo ottenimento 2022
  2. Data ultimo audit dell'Ente di Certificazione 14 ottobre 2022

La sicurezza dei servizi cloud offerti da Fastweb è garantita dal rispetto dei criteri della CSA (Cloud Security Alliance) Cloud Controls Matrix. La certificazione CSA STAR di livello 2, basata sulla valutazione di terze parti, convalida l'utilizzo di best practice e misure di sicurezza delle offerte cloud di Fastweb per i propri clienti.

Scarica il certificato

ISO 45001 - Occupational health and safety management system

  1. Certification first obtained in (OHSAS 18001) 2010
  2. Last audit by the Certification Body 28 July 2022

The Management System adopted provides for the implementation of improvement occupational health and safety measures that go beyond the legal obligations, in order to guarantee increasing well-being for people working for Fastweb, whether they are direct employees or external supplier employees.

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ISO 22301 - Business continuity management system

  1. Certification first obtained in 2013 (BS 25999)
  2. Last audit by the Certification Body 7 December 2021

The purpose of the ISO 22301 Management System is to guarantee business continuity in case of particularly serious events, such as earthquakes, black-outs, pandemics, etc…
While defining the processes to reduce the impact on operations, Fastweb has also defined the procedures for the timely restoration of the necessary conditions for service provisioning.
Thanks to these processes, Fastweb was able to guarantee full operational continuity during the COVID-19 emergency, implementing all of the measures planned in advance.

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ISO 20000 - IT services management system

  1. Certification first obtained in 2013
  2. Last audit by the Certification Body 23 October 2021

Fastweb has defined the organisation, resources, processes and technologies to guarantee the efficiency of the IT services provided to meet the needs of the Enterprise customers and to deliver the commitments made to those customers.

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ISO 14064-1 - GHG (greenhouse gas) inventory

  1. First year of obtaining the certification 2022
  2. Certification body's last audit date 16 March 2022

The management system adopted guarantees the accuracy and adequacy of the calculation model used for the quantification of greenhouse gas emissions and removals resulting from the company's activities.

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SA8000 - Social Responsibility Management System

  1. First year of obtaining the certification 2021
  2. Date of last audit by the Certification Body 26 November 2021

The management system adopted guarantees the implementation of a company management based on the protection of and respect for social responsibility, defining objectives aimed at the continuous improvement of the welfare of the people who work in Fastweb and of the collaborations with partners along the supply chain.

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ISO 50001 - Energy management system

  1. Certification first obtained in 2021
  2. Last audit by the Certification Body 22 September 2021

The management system adopted ensures the energy use and consumption optimal management and monitoring of the Data Center Tier IV of Milan, in order to ensure during the provision of services continuous improvement of energy efficiency and of the environmental performance.

Download the certificate