Fastweb - Contacts

Family Internet & Mobile

MyFastWeb Customer area Access the page, click «Assistenza» [Assistance] and select the item that is most useful to you: «Vuoi parlare con noi?» [Do you want to talk to us?]
To find the solution you need and if you cannot resolve your problem, we will call you right away. «Le mie richieste» [My requests]
To check the progress status of a request that you have sent to our Customer Service. «Guide utili» [Useful guidelines]
For in-depth information on all topics covered by the Fastweb service.

3757836519 Write to us to receive assistance from our Fastweb Support, directly on WhatsApp. 192 193 The call is free from the Fastweb network (both landlines and cell phones).

To avoid a long wait on the phone, we recommend you access MyFastweb from the menu «Do you want to talk to us?»
After selecting the topic, we will call you right away! From abroad, please call +39 3756004193, every day from 8:00 am to midnight.
The call is free from Fastweb cell phones.

The fastest way to get directly in touch with our social care

VAT No. Internet & Mobile

MyFastWeb Customer area Access the page, click «Assistenza» [Assistance] and select the item that is most useful to you: «Vuoi parlare con noi?» [Do you want to talk to us?]
To find the solution you need and if you cannot resolve your problem, we will call you right away. «Le mie richieste» [My requests]
To check the progress status of a request that you have sent to our Customer Service. «Guide utili» [Useful guidelines]
For in-depth information on all topics covered by the Fastweb service.

3757836519 Write to us to receive assistance from our Fastweb Support, directly on WhatsApp. 192 193 The call is free from the Fastweb network (both landlines and cell phones).

To avoid a long wait on the phone, we recommend you access MyFastweb from the menu «Do you want to talk to us?»
After selecting the topic, we will call you right away! From abroad, please call +39 3756004193, every day from 8:00 am to midnight.
The call is free from Fastweb cell phones.

The fastest way to get directly in touch with our social care

Small enterprises Internet & Mobile (2-8 lines)

Check our online support guides

3756554111 Write to us to receive assistance from our Fastweb Support, directly on WhatsApp. 192 194 Mon-Fri 08:00 a.m. - 08:00 p.m. The call is free from landlines and Fastweb mobiles

Family & Vat No Energy

MyFastWeb Customer area Access the page, click «Assistenza» [Assistance] if you need information, clarification or assistance with your energy contract. Click “Le mie Richieste” [My request] to check the progress status of a request that you have sent to our Customer Service.

800 778383 You can call from Monday to Friday from 9 a.m. to 6 p.m. The call is free of charge from the mobile number you validated when signing the Energy contract.

Medium and Large Corporations

The technical and administrative support services are defined and personalised during the contract signing phase

Contacts

Become a Fastweb customer?

Are you a Fastweb customer who requires support?

No longer a Fastweb customer?