
In compliance with the provisions of Resolution no. 235/17/CONS of the Italian Regulatory Authority for Communications (Autorità per le Garanzie nelle Comunicazioni - AGCOM) regarding "Concessions for communities hit by the seismic events of 2016, pursuant to Italian Decree Law, no. 189 of 17 October 2016, shown below are the methods provided for payment by instalments of the invoices, the payments of which have been suspended and the measures relating to rate concessions.
The deadline for the submission of applications for concessions, complete with the relating documentation, has been set for 12 September.
Who can apply for concessions
How to apply for the concessions:
In order to apply for concessions you will need to submit the following documentation by 12 September 2017:
List of concessions provided for private customers and business owners on the fixed line and mobile networks
Private customers - FIXED LINE NETWORK
Private customers - MOBILE NETWORK
These measures are provided only if UNFITNESS FOR USE has been declared within six months of the earthquake and shall be applied from October 2017 onwards.
Business owners - FIXED LINE AND MOBILE NETWORKS
You can benefit from just one of the following concessions:
These measures are provided only if UNFITNESS FOR USE has NOT been declared within six months of the earthquake and shall be applied from October 2017 onwards.
Methods of payment by instalments
The methods of payment by instalments shall be agreed with the customers and shall be applied for sums greater than EUR 50 only. It will be possible to pay the sums by instalments with a minimum of three and up to a maximum of twelve instalments.
For detailed information on concessions for private customers please call 192 193 and for business customers please call 192 194.
Central Italy Earthquake
Following the earthquake of 18 January 2017, Fastweb has undertaken new initiatives to protect and offer direct support for its customers who are residents in the municipalities hit by the earthquake and identified in Italian Legislative Decree no. 189/2016, published in Official Gazette no. 294 of 17/12/2016.
Measures to support customers
Fastweb has already launched an outbound campaign in order to contact customers in the areas affected to inform them of the new actions undertaken. Furthermore, the company has placed a group of staff dedicated to customer services at the disposal of the customers located in the municipalities affected. For detailed information on the suspension of invoicing, for residential customers please call 192 193 and for business customers please call 192 194.
All concessions may be extended and granted to customers, even by request, in the event of proven unfitness for use of the buildings, by contacting Customer Service on 192 193.
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Following the earthquake of 30 October, Fastweb has undertaken several initiatives to protect and offer direct support to its customers who are residents in the municipalities that suffered damage and has taken part in the fundraising for the communities hit by the seismic events.
Charity calls
Fastweb, together with the other telecommunications operators and acting in agreement with the Italian Civil Protection Department, has a activated the charity number 45500 for raising funds. Fastweb customers can donate EUR 2 from their landlines. The call is free and the full amount of the funds raised will be transferred to the Italian Civil Protection Department, which will use it for the regions hit by the earthquake.
Measures to support customers
In order to help its customers who are residents in the Municipalities hit by the earthquake, Fastweb has adopted the following provisions:
Fastweb has placed a group of staff dedicated to customer services at the disposal of the customers located in the municipalities affected. For detailed information on the suspension of invoicing and mobile traffic bonuses, customers can call on 192 193.
Central Italy Earthquake of 24 August
Charity calls
Fastweb, together with the other telecommunications operators and acting in agreement with the Italian Civil Protection Department, has a activated the charity number 45500 for raising funds. Fastweb customers can donate EUR 2 from their landlines. The call is free and the full amount of the funds raised will be transferred to the Italian Civil Protection Department, which will use it for the regions hit by the earthquake.
600 smartphones
Fastweb has decided to donate up to 600 free smartphones and USIMs to the communities hit by the earthquake for immediate use for 6 months. Delivery of the terminals and the USIMs, distributed by means shared with the Civil Protection Department and the local authorities is underway and will continue based on requirements.
Furthermore, Fastweb has distributed about 90 cordless telephones to the Civil Protection offices at the evacuee camps, the local authorities and the local residents in the municipalities hit by the earthquake who cannot remain in their own homes but have a functioning landline.
Fastweb fundraising
An internal fundraising initiative is underway at company: each employee can donate between one and four hours of work, which Fastweb will double with an equivalent contribution. To date, 1,089 employees have taken part in the fundraiser.
This initiative is being implemented in accordance with the one promoted by Confindustria,CIGL, CISL, UIL and communicated by ASSTEL.
Fibre optic connections
In the days immediately following the earthquake, Fastweb created two fibre optic connections for the Rieti Civil Protection office.
Measures to support customers
In order to help its customers who are residents in the municipalities hit by the earthquake, Fastweb has adopted the following provisions:
Fastweb has placed a group of staff dedicated to customer services at the disposal of the customers located in the municipalities affected. For detailed information on the suspension of invoicing and mobile traffic bonuses, customers can call on 192 193.